KYC and Verification

At McLuck, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It allows us to comply with legal and regulatory obligations, prevent fraud, combat money laundering, and ensure that only eligible individuals participate in our sweepstakes promotions. This process safeguards both your interests and the integrity of our platform, fostering a trustworthy community for everyone.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our players. It is a critical component of our operational framework, mandated by anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. For McLuck, KYC involves collecting and scrutinizing specific personal information and documentation from you. This helps us confirm that you are who you claim to be, ensuring transparency and preventing illicit activities on our platform.

Verification is an ongoing process that may be initiated at various stages of your engagement with McLuck. While we may conduct initial checks upon registration, full identity verification, including document submission, is typically required before you can redeem any McLuck Sweeps Coins for cash prizes. We may also request verification:

• If there are any inconsistencies or unusual patterns detected in your account activity.
• When you reach certain monetary thresholds for redemptions.
• If our internal risk assessment flags your account for further review.
• Periodically, as part of our ongoing compliance obligations, even if you have previously been verified.

Our goal is to conduct these checks efficiently, minimizing disruption to your experience while upholding our regulatory duties.

To complete our verification process, you will typically be asked to provide clear, legible copies of specific documents. These documents help us confirm your identity, address, and, in some cases, your payment methods. All documents must be valid, current, and not expired. We will always specify exactly which documents are needed when a verification request is made.

To confirm your identity, we require a valid, government-issued photographic identification. This document must clearly show your full name, date of birth, a photograph, and the document's expiry date. Acceptable forms of proof of identity include:

• A valid passport.
• A valid driver's license (both front and back).
• A valid national identity card (both front and back).

The name on your identification document must match the name registered on your McLuck account. We may ask for a 'selfie' holding your ID to further confirm that you are the legitimate holder of the document.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. The name and address on this document must match the details registered on your McLuck account. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, gas, water, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills, insurance statements, and medical bills are generally not accepted as proof of address. Please ensure the document is dated within the specified timeframe and that all four corners of the document are visible in the image you provide.

When you use a payment method to purchase Gold Coins or redeem Sweeps Coins, we may need to verify that you are the legitimate owner of that payment method. This is a crucial step in preventing unauthorized transactions and financial fraud. The specific documents required will depend on the payment method used:

• Credit/Debit Cards: We may ask for a copy of the front and back of your card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• Bank Transfers: A recent bank statement showing your name, account number, and the bank's logo may be required. You may redact transaction details not relevant to your McLuck activity.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account profile showing your name and email address associated with the account.

The name on the payment method must match the name registered on your McLuck account.

In certain circumstances, particularly for larger redemption amounts or if our risk assessment indicates a need, we may be required to conduct Enhanced Due Diligence (EDD). This involves requesting information and documentation to establish your "Source of Funds" (SOF) or "Source of Wealth" (SOW). This is a regulatory requirement designed to prevent money laundering and ensure that funds used on our platform are legitimately obtained. Examples of documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Tax returns.
• Proof of inheritance or sale of assets.

Any information provided will be treated with the strictest confidence and used solely for compliance purposes. McLuck is committed to protecting your privacy while adhering to our legal obligations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, standard verification can take up to 24-48 hours. However, during peak times or if additional information is required, the process may take longer. We will communicate any delays or requests for further documentation via email or through your McLuck account notifications. To expedite the process, please ensure all documents are clear, legible, and meet the specified requirements.

McLuck prioritizes the security and confidentiality of your personal information and documents. All data submitted for verification is encrypted and stored securely in compliance with data protection regulations, including GDPR where applicable. Access to your documents is strictly limited to authorized personnel involved in the verification process. We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. We will never share your personal documents with third parties unless legally required to do so by a competent authority.

McLuck operates under strict anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Our KYC and verification procedures are integral to our AML compliance framework. By verifying your identity and, when necessary, your source of funds, we actively contribute to the global effort to prevent financial crime. We monitor transactions and account activity for any suspicious patterns and report them to the relevant authorities as required by law. This commitment protects our platform from misuse and ensures a safe environment for all legitimate players.

Participation in McLuck's sweepstakes promotions is strictly limited to individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. Our age verification procedures are designed to prevent underage individuals from accessing our platform. During the identity verification process, we rigorously check your date of birth against your submitted identification. Any attempt by a minor to register or participate will result in immediate account closure and forfeiture of any prizes. We are dedicated to protecting minors and promoting responsible gaming practices.

If your verification is delayed, it usually means our team requires further information or clarification regarding the documents you've provided. We will contact you directly with specific instructions. If your verification is unsuccessful, it may be due to:

• Documents being expired, illegible, or incomplete.
• Information on documents not matching your McLuck account details.
• Suspicious activity detected on your account.
• Failure to provide requested documents within a reasonable timeframe.

In such cases, your account may be temporarily suspended, or redemptions may be withheld until verification is successfully completed. We will always provide clear reasons for an unsuccessful verification and guide you on the steps needed to resolve the issue.

If you have any questions about the KYC and verification process, require assistance with document submission, or encounter any issues, our customer support team is available to help. You can reach us via the "Contact Us" section on our website. Please provide as much detail as possible regarding your query, and we will endeavor to respond promptly and guide you through each step of the verification process. Your cooperation ensures a smooth and secure experience at McLuck.